![]() Some were more conspiratorial, for example: I found out the hard way when spending 3 hours of trying to install/re-install their software that would never find the hardware.” – Bryan “Just so everyone knows, I already have one of these controllers, but Serato hasn’t even released their software update to control the 500 yet. “For some reason this controller is not listed on the option for Serato DJ Pro and I’m not getting it to work…” said Ayton.Īnd then the trickle became a flood, both under our video review and in our support ticket system. To find out how out more, check-out our KNOWN ISSUE: Computers with Intel 11th gen Core i-series CPU's can result in a failed audio or MIDI connection with Serato primary hardware.We started getting the messages a day or so ago, about the new Hercules DJControl Inpulse 500 not working with Serato as advertised. NOTE: On some 11th Gen Intel-based CPU Windows computers, some users are unable to connect their Serato primary hardware. Unplug any other audio devices, uninstall or disable any other audio drivers in the Device Manager and remember. Check your computer manufacturer's website and check you have the latest drivers installed.ĭo you use any other audio applications? Have you got any other Audio devices connected to your computer other than your Serato DJ controller? Having other audio devices connected (especially other soundcards/interfaces) can conflict with connected Serato DJ controllers and may result in no connection. Your computers' USB drivers might be out of date. Your computer should then attempt to reinstall the drivers, and once this has finished, the device will show up in 'Sound, Video & Game Controllers' again. Unplug your device, and after 10 seconds, reconnect your device.If you see another version of your device affixed with 'MIDI' please also right click on this device, and click 'Uninstall'.Please make sure that your device appears here, right click on the device, and click 'Uninstall'.Click on 'Sound, Video & Game Controllers'.Just to make sure your device drivers are being uninstalled and reinstalled correctly, follow this process: Reinstalling USB device (controller) driver Open your Serato software and try to connect your hardware.(this is not always necessary, as with some Windows versions there is no option to set a device in this tab) Check the Communications tab to see if you need to set the internal soundcard as the default device.Select your computer's internal soundcard or microphone as the default Recording device. ![]()
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